Guardian Angel Senior Services is continuing it's growth. With 16 established offices throughout Massachusetts and New Hampshire, we are preparing to expand into Albany, New York.

We are seeking an experienced leader to spearhead our entry into this new market and establish a strong operational foundation in the region. The ideal candidate will bring prior home care management experience, sound leadership judgment, and the ability to build and scale operations in a new geographic area.

Position Summary

The Regional Manager is responsible for operational oversight, performance management, and business development across assigned offices. This role supports and fills in for Home Care Managers as needed, oversees hiring and recruitment functions, and contributes to the development and execution of organizational strategies, policies, and initiatives.

The ideal candidate is a confident and adaptable leader who thrives in a dynamic environment, demonstrates sound judgment, and is comfortable operating at both strategic and hands-on levels.

Key Responsibilities

Operations & Service Delivery:

• Oversee daily operations across multiple offices to ensure regulatory compliance and quality care delivery

• Conduct new client home visits, develop care plans, complete required documentation, and communicate matching criteria to office teams

• Remove operational barriers to client admissions, service delivery, and staffing goals

• Monitor key performance indicators including leads, service starts, overtime, cancelled shifts, and caregiver performance metrics

• Conduct randomized client satisfaction calls and review feedback trends

• Audit client and caregiver files to ensure contractual and regulatory compliance

• Support and implement new organizational initiatives

• Provide consultation on client concerns, caregiver issues, incidents, DPH reports, and Workers’ Compensation matters

Leadership & Supervision:

• Provide strong, visible leadership and foster accountability across offices

• Supervise Home Care Managers, Lead Recruiters, and office staff

• Conduct regular performance meetings and uphold key performance standards

• Assist with recruitment, onboarding, and training of office personnel

• Support implementation of caregiver training programs

• Participate in team meetings and strategic planning efforts

• Collaborate on disciplinary action and documentation when necessary

Community Relations & Growth:

• Represent the organization within the community to enhance visibility and reputation

• Develop professional relationships and referral sources to drive business growth

• Identify and act on opportunities for network development

• Implement programs responsive to community needs

Qualifications

• Minimum of two (2) years of Home Care management experience required

• Bachelor’s degree in a Health or Human Services field preferred

• Strong knowledge of home care regulations and government contracts.

• Demonstrated leadership, decision-making, and negotiation skills

• Excellent written and verbal communication skills

• Proficiency in Microsoft Office and electronic documentation systems

• Ability to manage multiple priorities and work effectively in high-demand environments

• Valid driver’s license, reliable vehicle, and appropriate insurance required

• Willingness to work flexible hours, including evenings, weekends, holidays, and participate in on-call coverage

Working Environment

This position requires approximately 80% of time spent in office settings and 20% in client homes and community locations. The role may involve exposure to challenging family dynamics, inclement weather, second-hand smoke, aggressive animals, and contagious illnesses.

Candidates must meet agency health requirements and be physically capable of performing job duties, including intermittent movement throughout the day and lifting up to 20 pounds as required.

This is an opportunity for a seasoned leader to make a meaningful impact across multiple teams while ensuring operational excellence and exceptional client care.